FREQUENTLY ASKED QUESTIONS

Find an item, tap Buy Now, choose an available delivery method and complete Stripe checkout. At a meetup, inspect the item before the seller scans your paid-order QR code. For EasiPik, recorded collection starts a 48-hour protection period. Review the payment and protection guidance before confirming handover or reporting an issue.

• Payment protection
• Delivery options

Yes. On any listing, tap Make an Offer to send a price to the seller. The seller can accept, decline or ignore it. If accepted, you have 48 hours to complete the purchase before the offer expires.

The buyer protection fee is 5% of the item price plus EUR 0.50 and is included in the displayed buying price. Delivery is separate. For example, on a EUR 25.00 item the fee is EUR 1.75, so the buyer pays EUR 26.75 before any delivery charge. On a EUR 50.00 item the fee is EUR 3.00, so the buyer pays EUR 53.00 before delivery. The fee supports secure Stripe payment processing, method-specific payment protection and dispute handling when eligible. The order summary shows the item price and buyer protection fee separately before payment. If a full refund is issued, the buyer protection fee is refunded with the item price. A seller receives the item price before any optional mailed materials or other seller-funded adjustment. If the seller chooses mailed materials, the applicable service fee is deducted from the seller's proceeds for that order.

• Fees and optional services

For an EasiPik order, a real MaltaPost collection scan starts a post-collection protection window that lasts 48 hours. Open a dispute from the order before that window closes if the item materially differs from its listing. For a meetup, inspect the item before the seller confirms handover by scanning your QR code. That verified handover completes the sale immediately, so raise any concern before the scan and do not complete the exchange until it is resolved.

• Open My Orders
• How to report an item problem

When the seller is a private seller, a change of mind or buyer's remorse return is at that seller's discretion. Message them politely in the in-app chat and they may agree to cancel or refund where the order state allows it. This private-seller rule does not remove statutory rights that may apply when the seller is acting as a professional or business trader.

• Contact support

Gift vouchers let you give Thrifted credit. Buy one from the Gift Cards page, then share its link or code with the recipient. The recipient applies it at checkout and can use it across eligible purchases. Vouchers are partially redeemable: if only part of the value is used, the remainder stays on the voucher for a later purchase. A voucher expires 24 calendar months after purchase. At least EUR 0.50 must still be paid by card at checkout, even when the voucher covers the rest.

• Open Profile

Yes, within 14 days of purchase as long as no part of the voucher has been redeemed. Open Profile, then Gift Vouchers and tap Refund beside the eligible voucher. Once any value has been used or the 14-day period has ended, the voucher is non-refundable through this flow. Contact [email protected] if you need help checking its status.

• Open Profile
• Contact support

The purchaser is the only person who can request a resend. If you bought the voucher, open Profile, then Gift Vouchers and tap Resend beside it. If you are the recipient and no longer have the code, ask the person who bought it to resend it from their account.

• Open Profile

You can buy eligible items from the same seller together when the bundle option is available. Review the selected items, available delivery methods and full total before paying.

• Delivery options
• Fees and optional services

If Cancel order and refund is available on your order, use it before the parcel is handed in. Otherwise contact support from the order. For a meetup, discuss cancellation with the other person and contact support if you cannot resolve it.

• Open My Orders
• Contact support

Tap Sell and upload at least one photo and no more than 8 photos of the actual item. Useful angles include the front, back, care label and brand tag plus clear close-ups of any flaw. The AI assistant may suggest a title, description, category, condition, brand and price from the images. These are AI suggestions, not verified facts. Review every field and correct anything inaccurate before publishing. Choose the delivery methods you can fulfil, review the final listing and tap Publish. Some listings may be routed to manual review when automated checks identify a possible issue. Listing remains free with no listing fee, monthly subscription or per-photo charge.

Thrifted.mt charges sellers 0% commission on the listed item price, with no listing fee or monthly subscription. Optional boosts and mailed shipping materials cost extra. A mailed label normally costs EUR 0.79 and a mailed polybag plus label kit normally costs EUR 1.29. The mailed-material charge shown on your order applies and is deducted from that sale's proceeds. Check the order for its payout route and any other seller-funded adjustment.

• Fees and optional services
• About listing boosts

Check the payout route shown for your order. Orders using a payout-ready Stripe Connect account pay through that connected account. Some orders use the platform payment route and credit your Thrifted wallet instead, including some current orders and older balances. Follow the payout or withdrawal instructions shown for that route. Release of the sale proceeds and arrival at your bank are separate steps.

• When sale proceeds are released
• Help with a delayed payout

For a meetup order, the seller confirms handover by scanning the buyer's paid-order QR code after inspection. The verified scan completes the order immediately and authorises release. For EasiPik, a real MaltaPost collection scan starts the protection period. Sale proceeds are released 48 hours after that scan unless an eligible dispute or another hold delays release. Drop-off alone does not start this period. Follow the payout route shown on the order. Arrival at your bank is a separate step that depends on the payment provider, account status and bank.

• Open My Orders
• How you get paid

Thrifted.mt is a pre-loved fashion marketplace for clothing, shoes, bags and accessories. You can also sell physical books under the Books category. Counterfeit or imitation branded goods, unhygienic items and digital products such as ebooks, audiobooks or download codes are prohibited. Anything else not related to fashion or physical books is also prohibited. Normal wear, a repairable flaw or other damage is not automatically prohibited when it is safe to sell, shown clearly in the photos and accurately described. We may remove an item when its condition creates a safety or hygiene concern or when the listing does not describe it honestly.

A listing boost gives your item premium placement in eligible marketplace surfaces. Each credit adds 24 hours of premium placement. Boosted listings are visibly labelled with a Boosted badge so buyers can distinguish paid placement from other results.

Credits are available in three packs: Starter has 5 credits for EUR 1.49, Standard has 15 credits for EUR 2.49 and Pro has 35 credits for EUR 4.99. Every new account receives 2 free 24-hour boost credits at signup. Additional packs are purchased by card.

Yes. Boost durations stack, so added time starts after the listing's current boosted time. If 6 hours remain and you add one 24-hour credit, the listing has 30 hours of boosted placement in total. Applying three credits gives 72 continuous hours. You can apply a maximum of 7 credits to one boost action. The interface shows Extend boost while the listing is already boosted, and existing paid time is not discarded when more credits are added.

Check the label options on your EasiPik order. If offered, you can choose a mailed label or a polybag and label kit for the service charge shown. Allow for the materials to arrive before handing in the parcel.

• EasiPik delivery guide
• Fees and optional services

Check the listing status and any message from Thrifted for the reason and next step. Correct the details requested if editing is available. If the reason is unclear, contact support with the listing link.

• Open Profile
• Contact support

Thrifted.mt offers free in-person meetup and EasiPik locker delivery for EUR 3.25. Sellers choose which available methods to offer and buyers select at checkout. Meetup completion follows inspection and the seller's verified QR scan. EasiPik collection starts a 48-hour protection period. See the delivery guide and payment timing for the next steps.

• EasiPik delivery guide
• When sale proceeds are released

After a sale, the buyer and seller arrange a convenient public place and time through the in-app chat. The buyer inspects the item before accepting it. At handover, the seller scans the buyer's QR code from the order page. The verified scan completes the order immediately and authorises release of the seller's funds.

• Open My Orders
• Payment protection

EasiPik costs EUR 3.25. The seller hands the parcel in at a MaltaPost branch or sub-post office and MaltaPost routes it to the buyer's chosen EasiPik locker. The buyer receives the collection PIN by SMS when the parcel is ready to collect. Tracking and readiness information appears on the order where available.

• EasiPik delivery guide
• Open My Orders

Use the in-app chat to suggest a convenient public location that works for both of you, such as a town centre or another well-known place. If you genuinely cannot agree, contact the support team at [email protected] and we will help you resolve the order.

• Open My Orders
• Contact support

Check the status in My Orders and contact the seller if the parcel has not been handed in. If it is delayed or missing, contact support from the order with its reference. Do not confirm receipt of a parcel you have not received.

• Open My Orders
• EasiPik delivery guide
• Contact support

Message the other person to rearrange. If you cannot agree or they stop responding, contact support from the order. Only complete the QR handover when you meet and the buyer has inspected the item.

• Open My Orders
• Contact support

Checkout payments are processed by Stripe. Your card details never touch Thrifted's servers. Thrifted receives the payment result and information needed to manage the order, not your full card number. The delivery method determines when sale proceeds can be released. Check the order for its payout route and see the payment-timing answer for meetup and EasiPik rules.

• When sale proceeds are released
• How you get paid

All transactions on Thrifted.mt are in Euros (EUR). You can pay using the card or digital wallet options that Stripe displays for your checkout. The options shown can vary by device, account and the checkout configuration active at that time.

When a refund is approved, Stripe sends it to the original payment method. The buyer protection fee is refunded too when the full order is refunded. The time it takes to appear depends on the buyer's bank or card issuer after Stripe processes it, so the arrival date is not controlled by Thrifted.mt.

• Open My Orders
• Check a refund

Check whether the order is waiting for handover, collection, the protection period or a review. Then check the payout route and any verification action shown in your account. Bank arrival depends on the payment provider and bank. Contact support with the order reference if the status is unclear.

• Open My Orders
• How you get paid
• Contact support

Check My Orders and any payment confirmation first. A pending card authorisation is different from a completed charge. If no order appears, contact support with the amount, approximate time and payment reference. Do not send a full card number or security code.

• Open My Orders
• Contact support

Check the refund status on the order. Once the payment provider processes the refund, the bank or card issuer controls when it appears. Contact support with the order reference if you cannot find the status.

• Open My Orders
• Contact support

Sellers who complete identity checks through Stripe during payout onboarding can receive a verified badge. This does not mean every seller has completed payout onboarding or identity verification. Before buying, review the badge state, seller ratings, sale history and reviews shown on the profile. Keep payment and order coordination inside Thrifted.mt.

Payments are processed through Stripe, with protection matched to the delivery method. At a meetup, inspect the item before the seller scans your paid-order QR. That verified handover completes the order immediately and authorises release. For EasiPik, a real MaltaPost collection scan starts the 48-hour protection window. Report an eligible item problem before it closes to hold the seller transfer for review. Statutory rights may also apply when buying from a professional or business trader.

• How to report an item problem
• When sale proceeds are released

For an EasiPik order, open My Orders, select the order and tap Open an Issue during the 48 hours after the real MaltaPost collection scan. The current form provides a text box for a written description of the problem. Explain clearly how the item materially differs from its listing and submit the form before the window closes. The seller transfer is placed on hold while the report is reviewed. Meetup concerns work differently because the buyer can inspect the item in person. Raise any concern before handover, do not let the seller scan your QR code and contact support if the exchange cannot proceed. Once the seller's verified scan completes a meetup, the ordinary EasiPik post-collection dispute window does not apply.

• Open My Orders
• Contact support

Once an eligible dispute is opened, the seller transfer is placed on hold while the team reviews the order and the buyer's written report. Depending on the outcome, Thrifted.mt may refund the buyer or release the seller's funds. The order record is updated with the result.

• Open My Orders

Go to My Orders to see each order's current status and open its detail page. Statuses can include paid, handed over, delivered, disputed, cancelled or completed depending on the method and order history. Some important changes may also generate an in-app message, push notification or email when that channel is available.

• Open My Orders

Stripe may require identity verification when you complete payout onboarding to receive proceeds from sales. A seller who completes the required checks can receive a verified badge on their profile and listings. Thrifted.mt may also ask for verification when an account is flagged for risk review or when additional checks are needed to keep marketplace activity safe.

You do not need to pay a verification fee or enter card details through a buyer's message to receive a sale payment. Keep payment on Thrifted. The legitimate meetup QR belongs to the paid order and is used at handover after inspection. Do not follow suspicious links; use report/block where shown and contact support.

• Open My Orders
• Contact support

Thrifted.mt is Malta's marketplace for pre-loved fashion. Buyers and sellers across Malta and Gozo connect to give secondhand clothing, shoes, bags and accessories a second life. That helps people save money while keeping useful fashion in circulation.

You must be at least 16 to create a Thrifted.mt account. Account holders aged 16 or 17 can browse, buy and message sellers. You must be at least 18 to sell items, complete Stripe payout onboarding and receive payouts from sales. Creating an account is free and you can sign up with Google or email.

Yes. Creating an account, browsing and listing are free, with 0% commission on the item price. Buyers pay buyer protection and any paid delivery selected at checkout. Sellers can choose paid boosts and optional mailed shipping materials. The order shows any mailed-material charge deducted from the sale's proceeds.

• Fees and optional services

Check the payout route shown for your order. Stripe Connect payouts are managed through the connected account. Some current orders and older balances use your Thrifted wallet instead. For a wallet balance, open Wallet and follow the withdrawal instructions, including the IBAN details requested there. Complete any verification requested before a payout can proceed.

• How you get paid
• Help with a delayed payout

Sensitive data is protected with encryption at rest and access controls that limit who can use it for authorised purposes. We also minimise the data shown in public and user-facing areas. See our Privacy Policy for details about the information we collect, why we use it and the rights available to you.

• Privacy Policy

Complete or resolve all outstanding orders before requesting deletion. If you have a wallet balance, withdraw it first. Then go to Profile and tap Delete Account. The process permanently deletes or anonymises account data as described in our Privacy Policy. It cannot be undone and the deleted account cannot be reactivated.

• Open Profile
• Privacy Policy

Use the sign-in method you used to create the account. Check your spam folder for verification or sign-in messages and use the resend or password reset option where available. If you still cannot get in, email [email protected] from the account email if possible. Do not send passwords or sign-in codes.

• Contact support

Open Profile and use the available edit controls. Some verified account details need a separate update or support review. Contact support if the detail you need to change is not editable.

• Open Profile
• Contact support

Check your notification settings and the browser or device permissions for Thrifted. Check spam for missing emails. Open the order or conversation directly for its latest status and contact support if messages are still missing.

• Open notifications
• Open My Orders
• Contact support